You want the agent done for you
You do not have time to write answers, load documents and test. We do it and show you the test conversations.
Tidio alternative
A Tidio alternative: aichat, an AI chat agent we set up for your business.
aichat is for businesses that want an AI agent to answer customers on their website, WhatsApp, Messenger, Instagram and Telegram, without building it themselves. Tidio is a live chat and helpdesk platform with the Lyro AI agent. aichat costs $49, $150 or $500 a month.
In short
A helpdesk with AI, versus an AI agent with human handover.
Tidio is first of all a place where your team answers customers: live chat, tickets, phone and desktop apps. The Lyro AI agent sits on top and answers common questions.
aichat is first of all the agent. It answers questions on its own and gives the chat to a person when needed. Our team sets it up, and you get the agent ready to work, tested on real conversations.
The way you pay is different too. With Tidio, the price grows with billable conversations and Lyro conversations. With aichat you pick one of three monthly plans.
Comparison
aichat and Tidio, point by point.
| What you compare | aichat | Tidio |
|---|---|---|
| What it is | An AI chat agent, set up by our team. | Live chat and helpdesk, with the Lyro AI agent. |
| Channels | Website, WhatsApp, Messenger, Instagram, Telegram. | Website, Messenger, Instagram, WhatsApp and email, per their pricing page. |
| Setup | We do it, in the fixed-scope offer. | Usually you do it, in their dashboard. The Premium plan includes a managed service. |
| Team and tickets | Handover to a colleague, with the thread state saved. Not a full helpdesk. | Yes: live chat, tickets, apps and macros, depending on plan. |
| The AI agent | Included in the plan; you choose the plan by conversation volume. | Lyro is paid by AI conversations; as a standalone product it starts at $32.50/mo with annual billing. |
| Price | $49, $150 or $500 a month. Setup is quoted in the offer. | Free; Starter $24.17/mo; Growth from $49.17/mo; Plus from $300/mo plus usage. Prices shown for annual billing. |
Other companies' prices are copied from their official pages, checked on 2026-09-25. They can change, so check their page before you decide.
Where it is stronger
Where Tidio is stronger.
- Full live chat for your team, with tickets and phone and desktop apps.
- Native Shopify integration: actions right from the chat.
- A free plan and an account you can start on your own.
- Flows: simple website automations, such as collecting data or quote requests.
If your team answers live chat all day and needs tickets, Tidio is a good choice. We do not ask you to give it up.
Where aichat fits
Where aichat fits better.
Telegram and Russian
aichat also works on Telegram and answers in Romanian, Russian and English.
A WooCommerce store
For a WooCommerce store, the agent can read the live catalogue from the store address: products and prices.
Product carousel in Messenger
On Messenger, the agent can show products as a carousel with photo, price and link.
A fixed monthly amount
You pay a fixed monthly amount, in three plans. You know in advance what the month costs.
Said plainly
Who should not switch from Tidio.
- Teams that work in live chat all day and need tickets, macros and reports.
- Shopify stores that use Tidio's native actions every day.
- Anyone who wants to start for free and set everything up alone.
Switching
How to move from Tidio to aichat.
Gather your common questions
The questions Lyro answers well are a good starting point. You send them to us, with your documents and pages.
We swap the website widget
The aichat widget goes on your site with a short code snippet. We remove the Tidio widget the same day, so visitors see only one chat window.
We move the channels
We reconnect Messenger and Instagram to aichat through your Meta account. WhatsApp moves after we check how the number is connected today.
We decide who takes over
We decide who on your team gets the chats the agent hands over, and how they are notified.
Price
What aichat costs
aichat costs $49, $150 or $500 a month. The plan depends on your conversation volume and how many channels you connect.
| Plan | Price | For whom |
|---|---|---|
| Starter | $49/month | For a business that starts with one agent |
| Pro | $150/month | For a higher volume of conversations |
| Scale | $500/month | For more channels and teams |
Setup for your business (knowledge base, channels, integrations) is quoted in a fixed-scope offer.
Before you write to us, you can try the preview: enter your website address and ask up to 5 questions, like a customer. The answers come only from your page's public text.
Questions
Frequently asked questions
What is the main difference between aichat and Tidio?
Tidio is a live chat and helpdesk platform with an AI agent added. aichat is the AI agent itself, set up by our team, with handover to a person when needed.
How much does aichat cost compared to Tidio?
aichat costs $49, $150 or $500 a month, plus setup from the fixed-scope offer. On 2026-09-25, Tidio's page showed Starter at $24.17/mo and Growth from $49.17/mo with annual billing, and Lyro is paid by AI conversations.
Does aichat have tickets and live chat like Tidio?
It has handover to a colleague: the thread moves to a person and stays saved. It is not a full helpdesk with tickets. If you need that, Tidio or a dedicated helpdesk fits better.
Does aichat work with a Shopify store?
Yes, aichat has a Shopify integration. What exactly the agent does in your store is agreed in the fixed-scope offer.
How long does the move from Tidio take?
It depends on how many channels you have and how organised your information is. You get the exact timeline in the offer.
Can I keep Tidio for my team and aichat for automatic answers?
On different channels, yes. On the same channel, only one tool should answer automatically, or the customer gets two replies.
Sources
Where the figures and rules come from.
See also
Other comparisons and pages
Want to see aichat on your customers' questions?
Tell us which channels you use and what your customers ask. You get a fixed-scope offer.