Businesses that sell through messaging
Your customers write on WhatsApp, Instagram or Telegram, not in an app widget. aichat is built for these channels.
aichat vs Intercom Fin
aichat vs Intercom Fin: a chat agent at a fixed monthly price, versus an AI agent paid per outcome.
Intercom Fin is the AI agent of Intercom, a full helpdesk for support teams. It is paid per outcome. aichat is an AI chat agent we set up for you on your website, WhatsApp, Messenger, Instagram and Telegram, for $49, $150 or $500 a month.
In short
They are not the same kind of product.
Fin lives inside a large helpdesk, with tickets, team inboxes, a help center and reports. aichat is the agent that answers customers and hands the chat to a person.
The first difference you feel is payment. With Fin, each outcome costs $0.99, and helpdesk seats are paid separately. With aichat you pay a fixed amount per month.
At Intercom, an outcome means the customer confirms the issue is resolved, does not ask for more help after Fin's answer, or Fin completes a procedure you set up. You pay at most one outcome per conversation.
Comparison
aichat and Intercom Fin, point by point.
| What you compare | aichat | Intercom Fin |
|---|---|---|
| What it is | An AI chat agent, set up by us, with handover to a person. | An AI agent inside the Intercom helpdesk, or on top of the helpdesk you already use. |
| How you pay for the AI | Included in the monthly plan. | $0.99 per outcome; lead qualifications cost $9.99. With another helpdesk, a minimum of 50 outcomes a month. |
| Team seats | Priced per plan, not per seat. | Essential $19, Advanced $85, Expert $132 per seat per month, billed annually. |
| Channels | Website, WhatsApp, Messenger, Instagram, Telegram. | Chat, email and in-app; WhatsApp, SMS and phone are paid by usage. |
| Helpdesk | No. Handover to a colleague, with the thread state saved. | Yes: inboxes, tickets, workflows, reports. |
| Setup | We do it, in the fixed-scope offer. | You do it; Intercom says Fin can be set up in under an hour on top of an existing helpdesk. |
Other companies' prices are copied from their official pages, checked on 2026-09-25. They can change, so check their page before you decide.
Where it is stronger
Where Intercom is stronger.
- A full helpdesk: team inboxes, tickets, help center, workflows.
- Fin also works on top of the helpdesk you already have, such as Salesforce or HubSpot.
- Tools for large teams: SSO, security and multi-brand features in the Expert plan.
- Proactive support as an add-on: in-app messages, surveys, product tours.
If you have a large support team and many tickets a day, Intercom is built for that. aichat does not replace it.
Where aichat fits
Where aichat fits better.
A budget that does not grow with every answer
You pay a monthly plan. You do not count outcomes at the end of the month.
Small team, no helpdesk admin
You do not need a person to configure a helpdesk. We set up the agent and the handover rules.
Replies in the customer's language
The agent answers in Romanian, Russian and English. An operator's reply can also be rewritten into the customer's language.
Price
How to do the math.
At $0.99 per outcome, 150 outcomes a month cost $148.50, and 500 outcomes cost $495. Helpdesk seats come on top, if you use Intercom.
This does not mean aichat is always cheaper. The aichat plan is chosen by your volume, and setup is paid in the fixed-scope offer. Compare on your real volume, not on examples.
Said plainly
When to stay on Intercom.
- Support teams that already work in Intercom and need tickets, SLAs and team reports.
- Software products that need in-app messages, product tours and surveys.
- Companies that need SSO and multi-brand features.
Price
What aichat costs
aichat costs $49, $150 or $500 a month. The plan depends on your conversation volume and how many channels you connect.
| Plan | Price | For whom |
|---|---|---|
| Starter | $49/month | For a business that starts with one agent |
| Pro | $150/month | For a higher volume of conversations |
| Scale | $500/month | For more channels and teams |
Setup for your business (knowledge base, channels, integrations) is quoted in a fixed-scope offer.
Questions
Frequently asked questions
What is the difference between aichat and Intercom Fin?
Fin is the AI agent of a full helpdesk and is paid per outcome. aichat is a chat agent for your website and messaging apps, set up by us, at a fixed monthly price.
How much does Intercom Fin cost?
On 2026-09-25, the official page showed $0.99 per outcome. With the Intercom helpdesk you add seats, from $19 per seat per month billed annually. With another helpdesk, a minimum of 50 outcomes a month applies.
How much does aichat cost?
$49, $150 or $500 a month, by conversation volume and channels. Setup for your business is quoted in a fixed-scope offer.
Can aichat replace the Intercom helpdesk?
No. aichat has handover to a colleague, but it has no tickets, help center or helpdesk reports. If you need them, stay on Intercom.
Does aichat work on WhatsApp?
Yes. aichat answers on WhatsApp within 24 hours of the customer's last message. It does not send campaigns and does not write first.
Who sets up aichat?
Our team: we write the agent's role, load your information, connect the channels and test real conversations before launch.
Sources
Where the figures and rules come from.
See also
Other comparisons and pages
Want to see aichat on your customers' questions?
Tell us which channels you use and what your customers ask. You get a fixed-scope offer.